Customer Service

Guarantee

Casso's Wellness Store & Gym stands behind the quality of our products. We are here to help and want you to be satisfied with your purchase. Please read the information below and contact us with any problem you have concerning either product or our website.

Service

Please call one of our knowledgeable and well-trained customer service representatives at (504) 888-3077, Monday through Friday between 8:00am to 5:00pm CST.  Or contact us through e-mail by clicking here. You can also fax us at (504) 888-0782.


How To Order
  • Order Secure on the Internet
    While going through the website you can order any product by just adding them into your secure shopping cart.
  • Order by Phone
    You can also order by phone during our regular business hours. This is between 8:00a to 5:00p CST Monday through Friday.

Shipping Information

  • Orders over the Internet are shipped due to the weight of the products through UPS within 24 business hours. No handling fee is charged. Shipping rates are based within the Continental United States. All International orders please contact by phone (504) 888-3077.
  • If you would like to ship other than UPS, please contact one of our customer service representatives over the phone at  (504) 888-3077 during our normal business hours, Monday through Friday between 8:00a to 5:00p CST You can also e-mail us by clicking here.

    Return Policy

    Any un-opened product can be returned within 30 days. If there is a problem with any opened product within the 30-day period please e-mail customer service here or call (504) 888-3077 during normal business hours with the details. Our staff will review your request and respond as soon as possible. All returns will be shipped at the purchasers' expense.

    All returns should be shipped to:    

    Casso's Wellness Store & Gym (returns)

    3308 Cleary Ave.

    Metairie, LA  70002

    Sales Tax

    A sales tax of 4% will be charged on all purchases in Louisiana.

    Privacy Policy

    We are committed to protecting your privacy at thewellnessstore.com. We will protect your account information and not give any information to any third parties. Ordering is secure at thewellnessstore.com.
     

    Call Us at:

    (504) 888-3077

    Customer Service is open Monday – Friday

    8:00am to 5:00pm CST

    Fax: (504) 888-0782

    Prices are subject to change